Complaints Policy
Purpose
Our Practice understands that healthcare is a personal and sensitive matter. Every patient has the right to voice their concerns and be heard. Our Complaints Policy has been designed to ensure that any concerns are handled fairly, respectfully, and efficiently. Our Practice commits to taking every complaint seriously, treating all parties involved with dignity and respect.
Lodging a Complaint
You are encouraged to discuss any surgical concerns with your surgeon. If your complaint is not related to surgery, please direct it to the practice manager via email to reception@plasticsurgery.net.au. Most issues can be resolved quickly and effectively through direct communication.
If the matter remains unresolved or requires a formal investigation, you may submit a written complaint to the Practice. Please include your name, contact details, and a clear description of the issue.
Collins St Plastic Surgery
Level 8, 267 Collins St
Melbourne VIC 3000
Escalation
If you are not satisfied with the response of your surgeon or practice, you may escalate your complaint to the State or Territory Health Care Complaints Commission and/or Australian Health Practitioner Regulation Agency (AHPRA).
| State | Commission / Authority | Phone |
|---|---|---|
| Victoria | Health Complaints Commissioner hcc.vic.gov.au | 1300 582 113 |
| National | Australian Health Practitioner Regulation Agency (AHPRA) AHPRA Notifications | 1300 419 495 |
Confidentiality
All complaints will be treated with confidentiality and in accordance with the Australian Privacy Principles. Personal information will only be used for the purpose of investigating and resolving the complaint.
About Dr Mirkazemi
Dr. Mansoor Mirkazemi, BMedSci, MBBS, FRACS
Dr. Mansoor Mirkazemi (MED0001200720) Registered medical practitioner, Specialist Plastic Surgeon (Specialist Registration in Surgery – Plastic Surgery).
Dr. Mirkazemi is a Fellow of the Royal Australasian College of Surgeons (FRACS). He practices at Collins St Plastic Surgery.
